Thursday, June 23, 2011

Trusteeship- the need of the hour

My Understanding of Trusteeship
As a 23 year old global citizen, I consider Trusteeship as a responsibility that has been passed on to my peers & myself by the previous generations. Trusteeship is all about being considerate towards the world’s heritage & culture, playing an active role in the preservation & sustenance of the resources, fuelling further development of businesses, technology & sciences through innovation, ethical, responsible & profitable practices. And most importantly- grooming and nurturing the society through education, awareness & good governance.

Trusteeship- the need of the hour
In the past few years, the call for Trusteeship has become louder and considered by many as the ultimate solution to peace and prosperity of the society. Mahatma Gandhi had voiced a strong support for Trusteeship as did Karl Marx. The United Nations had setup a Trusteeship Council in 1945 to ensure the growth and development of ‘trust’ territories. Trusteeship has been heralded as the ideal approach to tackle problems of social injustice and disorder, environment, empowerment of weaker sections of the society, unethical and immoral practices. In the trusteeship model, a trustee is made responsible for the well-being of other individuals who are incapable of acting for themselves. Trusteeship allows for the society to come close and co-create solutions to address the need of the hour.

Role of a Trustee
The decision to take up Trusteeship is a matter of choice and varies from person to person. Nevertheless, it is a great opportunity to be conferred Trusteeship. It expects the 'trustee' to 'be' the owner and not 'be like the owner’. He needs to be unselfish and unwavering. At the same time, he needs to realize that his appointment is impermanent. I believe the aspect of Trusteeship can be applied to all realms including nation-building, faith, community & organizational management and advancement.

Hurdles on the ‘Road to Trusteeship’
Playing the role of a trustee in any environment is an arduous task, given the kind of resistance he/she would have to face at every step. To tread on this path, every trustee has to develop a conscientious approach, have a strong conviction and come across as a service-before-self individual at all times. The trustee has to keep in mind the slip-ups of his predecessors and set realistic goals where he’d like to get to before he hands over the reins of the ‘trust’ to his successors. Also, trusteeship doesn’t come to everyone naturally. It really has to be triggered in most people. The idea of Trusteeship has to be infused into the enthusiasts and explained how they could contribute towards the cause in order to achieve sustainable development goals.

Other perspectives to Trusteeship
Trusteeship is an excellent motivation as it is more entrepreneurial than just ownership. Intrapreneurship, an essential wing of Entrepreneurship is derived from similar principles. Trusteeship is also a key aspect of philanthropy.

Through Trusteeship, we can strive to build a better society and make our world a better place to live in.

Thursday, June 2, 2011

Deep Listening- a way of Life

At times, I really wonder how some people enter our lives and stay on forever, while others leave in a short time. There are also cases when we’ve known someone for really long but never quite shared our personal spaces with’em due to lack of trust or simply difference in their’s and our respective wavelengths.

What’s so special about our Best Friends/Confidants? They’re just like many others around you. So, what is it that makes them stand out? It could well be because they’re always there for us or we probably share the same kind of interests with’em and so on.

But, the thing that draws the line between our Confidants and Acquaintances is the listening  aspect. There are some people who listen to you better than most. That mere quality of listening can make a world of difference and instill trust and improve rapport between 2 individuals.

Deep Listening was the topic for the in-house Learning session held at office, last Saturday. We went about deconstructing it and arrived at some very interesting inferences.

First, we shared each other’s individual experiences when it came to deep listening and observed what difference it had made in that particular context. It’s sincere application made a positive impact while its non-application tended to made things worse.

When we have one-on-one conversations with our peers, family members and others, we often are put into situations where we have to do the listening part or to put it in simpler words- hear out somebody’s story. At this point of time, we often find ourselves getting distracted due to some random reason or unable to pay concentration to what the other person has to say. Deep Listening is the approach we’ve gotta take!

On further discussion on the topic, we arrived at few insightful inferences :
  • For Deep Listening to be successful, we’ve got to ask questions to get clarifications and get more info.
  • We’ve got to pay utmost attention to Facts in the story, Feelings at every level and the Intent of the speaker in that context
  • There is also a need to give feedback/acknowledgement, the most critical element of effective communication, so that the other person feels ‘being listening to’. This gives him/her the ability to proceed further with their story in an uncomplicated manner
  • Deep listening more often than not results in progress/positive change or shift from the previous state
  • We need to listen to the other person without any preconceived notions and an empty mind.
  • This will help us to analyze the other person’s situation better
  • While deep listening, we’ve also got to make sure that we are non-judgmental and don’t come to any conclusions during the conversation
  • At no point of time should the speaker be sympathized with, the listener’s job is to empathize with them
  • Also, we should remember that deep listening is really about understanding the context of the speaker’s story and not about coming to an agreement with it
  • And lastly, deep listening is all about patience and willingness to hold in the heart

Post the deep listening phase comes action time, when we need to reply to the speaker and express what we feel about the whole thing. Here is what we simply need to do, in order:
  1. Rephrase the account and narrate it to the speaker.
  2. Name that Feeling.
  3. State the Intention

“The choice to listen, is the choice to love!”
                                                                                   - Kiran Gulrajani